We will either replace your checklist or refund your money if for any reason you are not satisfied with a Qref checklist. Ever. That's our guarantee to you because we believe in the accuracy and quality of our products.
Replacement: call or email us to receive a return request.
Refund: you must have purchased your checklist through us directly. Call or email us to receive a return request.
Note: this warranty applies to Qref-branded products only. Custom-ordered products such as aircraft manuals may fall outside of our control and are non-refundable.
We will make every effort to have every item we sell in stock, and orders are usually shipped within 36 hours. Occasionally, we receive a run on a certain checklist that depletes our stock. However, since production is done in-house, we usually need no longer than 4 days to ship an order that contains out-of-stock items.
Aircraft manuals are custom orders from third-party suppliers. We have no control over these shipping times. Usually, most manuals ship within 48 hours. However, some vendors can take up to 2 weeks to ship these custom orders. We are at their mercy. If you have a question about your manual order, please let us know.
We may occasionally modify these policies. All such changes will be reflected on this web page.