We will either replace your checklist or refund your money if for any reason you are not satisfied with a Qref checklist. Ever. That's our guarantee to you because we believe in the accuracy and quality of our products.
Replacement: call or email us to receive a return request.
Refund: you must have purchased your checklist through us directly. Call or email us to receive a return request.
Note: this warranty applies to Qref-branded products only. Custom-ordered products such as aircraft manuals may fall outside of our control and are non-refundable.
We will make every effort to have every item we sell in stock, and orders are usually shipped within 36 hours. Occasionally, we receive a run on a certain checklist that depletes our stock. However, since production is done in-house, we usually need no longer than 4 days to ship an order that contains out-of-stock items. Custom-ordered products such as aircraft manuals may require more time to ship, up to 72 hours.
We may occasionally modify these policies. All such changes will be reflected on this web page.